TERMS AND CONDITIONS
By renting or purchasing from CC Dress Hire, you agree to comply with our policies and understand that these terms and conditions are binding. Failure to adhere to these terms will result in enforcement actions as deemed appropriate by CC Dress Hire.
REFUNDS
Once the rental has been paid for, refunds will not be provided under any circumstances. This policy applies regardless of whether the item has been collected. The client upon booking has ensured that the item adheres to any applicable guidelines (e.g., school dress code restrictions).
CC Dress Hire strongly recommends the client to try on the garment before hiring (in-store or postal try ons), as refunds will not be issued for incorrect sizing or discomfort.
By agreeing to these terms, a parent or guardian has given approval for the dress to be booked if the client is under 18 years of age.
CANCELLATIONS
If the client has had a change of mind with their booked garment, CC Dress Hire must be informed as soon as possible.
1 month or more notice before the event: eligible for 100% of the hire price in a store credit
14 days or less notice before the event: eligible for 70% of the hire price in a store credit
7 days or less notice before the event: eligible for 50% of the hire price in a store credit
3 days or less notice before the event: not eligible for a store credit
The store credit is valid for both dress hires and/or purchase of jewellery in store. Credits are not valid for ex-rental sales. Credits cannot be used for late or damage fees.
If the dress has been posted to the customer before the client cancels the dress, the client will not receive a store credit to any value.
Store credits expire after 1 year and are issued via email. Store credits can only be transferred to a
direct family member.
If a hire has been placed using a credit note, it is final and cannot be swapped/amended or cancelled for another credit note. Credit notes are treated like vouchers, therefore is subject to availability of garments and existing stock.
SWAPPING ITEMS
If the client wishes to swap to another garment or a different date (subject to availability), CC Dress Hire must be informed as soon as possible. CC Dress Hire can facilitate a swap of a garment, but the client agrees to the following conditions:
If the price of the new garment is less than the booked item, the client agrees to forfeit the price difference
The client cannot transfer their booked to anyone else (e.g., friend)
CC Dress Hire must be informed within 3 days of pick up if the client would like to request a swap
LOCAL/PERTH HIRES:
PICK UP:
The garment can be collected by the client or with authority by a friend/family member on the rental start date. It is the client’s responsibility to check CC Dress Hire’s opening hours to organise pick up.
RETURNS:
The garment must be returned to CC Dress Hire by the agreed return date. The garment can be dropped in-store during operating hours or left in the locked drop-box if the store is closed. For security purposes, the after-hours drop box is managed by surveillance cameras.
Late fees will apply if the garment is not returned by the rental return due date. A fee of $20 per day will apply until the garment is returned. After 20 days, the garment is deemed a non-return and the client will be charged 100% of the RRP.
RURAL/INTERSTATE POSTAGE
PICK UP:
CC Dress Hire will endeavour to post the garment as soon as possible. CC Dress Hire will ensure to post the garment to arrive before or on the rental start/receive date.
If the client books a postage rental within 3 business days of the event, and the item doesn't arrive in time, the client will be eligible for a store credit. The postage costs will be deducted from the store credit. The client must post the dress back within 1 day of receiving the item or the late fee will be deducted from the credit.
RETURNS:
The garment is to be posted by the designated return day allocated when booking. If the return day falls on a Saturday or Sunday and the post office is closed, returning on Monday is acceptable.
The client is to return the garment using the provided return slip. The client must send via email or text, a photo of the lodgement receipt from the post office for proof of postage. This is provided when a representative at the post office scans the parcel.
Under no circumstances should a garment be left in a street posting box. If the item has been left in a street posting box, a $30 fee will be charged.
The client will be held responsible for any issues that may arise during postage, if a lodgement receipt has not been provided. If the garment does not arrive back to CC Dress Hire after 20 days, the client will be charged 100% of the RRP in addition to the hire price.
Late fees will apply if the garment is not lodged at the post office by the rental return due date. A fee of $20 per day will apply until the garment is returned.
If the client has not provided a lodgement receipt and/or returns the dress after the return date, and the item is not back in time for the next rental, the client will be charged the rental price again.
GARMENT CARE:
The hirer must not alter, modify, or attach anything to the item. Any such alterations will result in charges.
Attempting to clean minor marks or stains is prohibited as it may cause further damage.
The hirer is responsible for any loss, theft, damage or destruction of the garment.
General dry cleaning is covered by CC Dress Hire, however, if the garment has been stained and requires additional cleaning, the client agrees to bear the extra fees. The fee will be invoiced to the client following inspection of the garment.
If the Client is notified of additional fees owed to CC Dress Hire, such as damage or late fees, the Client must pay within 3 days. After this period, CC Dress Hire has authority to automatically charge their credit card on file.
DAMAGE:
It is expected that all garments are returned in the condition that they were received by the client from CC Dress Hire.
CC Dress Hire will determine if damages are major or minor, acting reasonably in conjunction with CC Dress Hire’s seamstress and/or dry cleaning provider:
Major damages are either beyond repair or ruined, which will require item replacement
Minor damages include excessive marks, stains, rips, tears, holes, fabric pills, broken components and removal of hanging ribbons
Item replacement will incur charges up to the full RRP (in addition to the paid hire). Payment is due within 3 days of notice. CC Dress Hire may decide to keep the garment.
Clients acknowledge that they are wearing second-hand garments that have been worn by other people, therefore some wear and tear is to be expected. CC Dress Hire will not provide refunds for garments that have normal wear and tear consistent with a level to be expected of a hire garment.