Hugo Gown Lilac

PICK UP:

The garment can be collected by the client or with authority by a friend/family member on the rental start date. It is the client’s responsibility to check CC Dress Hire’s opening hours to organise pick up.

RETURNS:

The garment must be returned to CC Dress Hire by the agreed return date. The garment can be dropped in-store during operating hours or left in the locked drop-box if the store is closed. For security purposes, the after-hours drop box is managed by surveillance cameras.

Late fees will apply if the garment is not returned by the rental return due date. A fee of $20 per day will apply until the garment is returned. After 20 days, the garment is deemed a non-return and the client will be charged 100% of the RRP.

DELIVERY:

Please select the receive day as the day you would like the item to arrive at your address. Order your item within 2-3 days of your event for it to arrive on time.

If you chose delivery an express satchel will be included, making returning the item super easy! It's pre-paid, you just simply need to lodge it at the post office and send us the lodgement receipt for proof of postage!

RETURNS:

The garment is to be posted by the designated return day allocated when booking.

The client is to return the garment using the provided return slip. The client must send via email or text, a photo of the lodgement receipt from the post office for proof of postage. Under no circumstances should a garment be left in a street posting box.

The client will be held responsible for any issues that may arise during postage, if a lodgement receipt has not been provided. If the garment does not arrive back to CC Dress Hire after 20 days, the client will be charged 100% of the RRP in addition to the hire price.

Late fees will apply if the garment is not lodged at the post office by the rental return due date. A fee of $20 per day will apply until the garment is returned.

*please note that the hire must be lodged at a post office by the due date/time (not arrive back to our store by the specified date!)

Try ons are available in store. If you are coming in to try a specific dress, please contact us on the day so we can check its in store.

Postal try ons are available for interstate customers. Please fill out the try on form here.

Once the rental has been paid for, refunds will not be provided under any circumstances. This policy applies regardless of whether the item has been collected. The client upon booking has ensured that the item adheres to any applicable guidelines (e.g., school dress code restrictions).

CC Dress Hire strongly recommends the client to try on the garment before hiring (in-store or postal try ons), as refunds will not be issued for incorrect sizing or discomfort.

Store credits may be issued for cancelled hires - please see our full terms and conditions

Please refer to the brand's size guide and specifications on their website.

The hirer must not alter, modify, or attach anything to the item. Any such alterations will result in charges.

Attempting to clean minor marks or stains is prohibited as it may cause further damage.

The hirer is responsible for any loss, theft, damage or destruction of the garment.

General dry cleaning is covered by CC Dress Hire, however, if the garment has been stained and requires additional cleaning, the client agrees to bear the extra fees. The fee will be invoiced to the client following inspection of the garment.